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Frequently Asked Questions

Find answers to the most commonly asked questions. Whether you’re looking for quick solutions or detailed explanations, our frequently asked questions section has the information you need to guide you through.

Our Mix plans combine voice, SMS, and data solutions tailored to the needs of professionals. They offer maximum flexibility, allowing your teams to stay connected at all times, whether locally or internationally.
The M2M solution enables your connected devices to communicate with each other via the mobile network. This is ideal for remote management of your equipment, such as IoT sensors, ensuring secure and real-time data transmission.
We offer international roaming plans that guarantee uninterrupted connectivity for your teams, with competitive rates for calls, SMS, and data in several partner countries.
Fiber optic provides an ultra-fast and stable connection, ideal for businesses requiring high and consistent bandwidth, while the 4G/5G modem offers a flexible and mobile solution for fast internet connections without complex physical installations.
Dedicated Internet is an exclusive connection for your business, offering guaranteed bandwidth and high availability. It’s ideal for businesses with high performance, security, and service continuity needs.
We provide various interconnection solutions such as leased lines, private networks (MPLS VPN), and interconnection solutions for fast and secure communications between your different sites.
Our solutions include advanced security features with firewalls, intelligent routers for optimized traffic management, and managed services with proactive monitoring and real-time alerting.

You can opt for our advanced security solutions such as:

Security Advanced: Continuous monitoring to protect your data, users, and infrastructure with proactive alerts.

Security Premium: Includes all the features of Security Advanced, plus additional layers of protection for maximum peace of mind.

Mobility Security: Secure access to WiFi services hosted in our datacenter, ensuring safe and reliable connectivity for mobile users.

Yes, with our Intelligent router solution, you benefit from automatic application routing optimization, automatic failover, and load balancing for better user performance across all your sites.
We provide a payment solution through our platform Tigo Pesa that allows immediate and secure transactions, with clear and traceable reports in real time. It is a convenient solution for payroll and bill payments, accessible 24/7.
Our online payment button allows your customers to securely pay for their purchases. With our secure API, you can easily integrate this feature into your e-commerce site and benefit from simplified transaction management.
Yes, we offer mobile or data packages specifically designed for small and medium enterprises (PRO & SMEs), including mobile, internet, and connectivity solutions, as well as tailored financial services to facilitate their growth and optimize their productivity.
For large enterprises and governmental organizations, we provide comprehensive connectivity solutions (fiber optic, Intelligent router, VPN), advanced security services, and customized data and payment management solutions.
Yes, we have specific offers for WHOLESALE players, ensuring reliable interconnection, high-level infrastructure solutions, and dedicated customer service for optimal management of their connectivity and network needs.
You can contact us through our online form, by phone, or visit one of our agencies. Our team will be happy to provide you with a personalized quote and detailed information tailored to your specific needs.
Yes, our technical support is available 24/7 to assist our business clients. We also offer managed services with proactive monitoring to prevent and quickly resolve any network incidents.

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Terms & Conditions

Pack available for France

  • 4 min at TZS 5000 (valid 7 days)
  • 15 min at TZS 13000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Central & East Africa (DRC, Burundi, Somalia, Uganda)

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for UK, Germany, Ireland, Norway, Turkey

  • 5 min at TZS 5000 (valid 24h)
  • 12 min at TZS 10000 (valid 24h)
  • 24 min at TZS 20000 (valid 7 days)
  • Dial *148*00# to subscribe
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Pack available for SA, Mozambique, Angola, Botswana

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Zambia, Malawi, Zimbabwe

  • 3 min at TZS 3000 (valid 24h)
  • 6 min at TZS 6000 (valid 7 days)
  • 10 min at TZS 10000 (valid 30 days)
  • 15 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Ghana and Nigeria

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for Ivory coast, Cameroon, Senegal

  • 3 min at TZS 5000 (valid 24h)
  • 6 min at TZS 10000 (valid 7 days)
  • 10 min at TZS 15000 (valid 30 days)
  • 15 min at TZS 22000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for UAE, Yemen, Pakistan, Saudi Arabia, Qatar, Lebanon, Oman

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 5000 (valid 7 days)
  • 18 min at TZS 10000 (valid 30 days)
  • 38 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Egypt

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 20000 (valid 30 days)
  • Dial *148*00# to subscribe
Close

Pack available for India, China, Hong Kong, USA, Canada

  • 10 min at TZS 1000 (valid 24h)
  • 40 min at TZS 3000 (valid 24h)
  • 80 min at TZS 5000 (valid 7 days)
  • 180 min at TZS 10000 (valid 30 days)
  • Dial *148*00# to subscribe
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Pack available for Kenya, Rwanda, Ethiopia, Sudan

  • 4 min at TZS 3000 (valid 24h)
  • 8 min at TZS 6000 (valid 7 days)
  • 14 min at TZS 10000 (valid 30 days)
  • 29 min at TZS 29000 (valid 30 days)
  • Dial *148*00# to subscribe
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Terms & Conditions

  • Customers should give their correct information only, by filling in and signing the device loan form.
  • Customer must pay initial deposit first before taking the mobile phone.
  • In case of failure to self-pay, TIGO will deduct the daily fee amount from your Tigopesa account.
  • Loan Repayment
    • You will be deducted from the amount you have skipped or due direct from your Tigopesa.
    • If payment is not made in time, the expected repayment will be deducted from your Tigopesa account.
    • You proceed with manual repayment through USSD Main menu *147*00# or Tigopesa App.
  • Upon an event of default, customer agree for any one or more of the following actions to be exercised:
    • Lock the device which will prevent from using any of the device functionality.
    • Require to immediately pay the outstanding unpaid amount financed.
    • A locked device can only be unlocked by paying the outstanding via Tigopesa app only.
  • For every repayment customer will receive his/her daily offer of MBs and if not, offer will be received.
  • The device will remain to be owned by HONORA TANZANIA PUBLIC LIMITED COMPANY unless the loan is completed.
  • You will be able to get another loan if you have completed your loan and your tenure for loan.
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