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Frequently Asked Questions

Need some answers? We got you covered. Here are some frequently asked questions.
What is a pre-order phone service?
This is a service that allows you to reserve a phone model in advance before it becomes available in the market. 
 

To place a pre-order, simply select the phone model you wish to order on our website, choose any additional options, and complete the checkout process.

You’ll receive a confirmation email with your order details.

Delivery dates for pre-ordered phones vary depending on the release schedule. You will receive an estimated delivery date in your confirmation email. We will also send you updates if there are any changes. 
 
Yes, you can cancel or change your pre-order within a specific time frame before the phone is shipped. Please contact our customer service team as soon as possible to make any changes. 
 

Once your phone has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website. 

Yes, pre-orders typically require full payment at the time of purchase. This ensures that your reservation is secured and helps us manage inventory. 
 
The price you see on our website is the price you’ll pay. Additional costs, such as shipping fees or taxes, will be clearly outlined during the checkout process. 
 

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